STRATEGIC PLANNING OF INFORMATION SYSTEMS AND INFORMATION TECHNOLOGY IN PT. X

Chandra Kusuma Putra Harijono, Erma Suryani

Abstract: PT. X is one of the companies that provide a point of sales solution in Surabaya. PT. X have already used IS/IT for their business support but not fully support the business operation at PT. X. No integration between user computer and lack of experienced staff to maintain and develop the current IS/IT made PT. X lacking the knowledge about IS/IT. The problem above made the IS/IT from PT. X not keeping up with the company’s aim and business target. This problem could decrease the business quality of PT. X. From the description above, a strategic planning for IS/IT will be conducted in PT. X. this research cover company internal and external condition analysis, both in term of business and technology, company SWOT analysis, future needs interpretation using Value Chain Analysis, Critical Success Factor and Balanced Score Card. The expected result from this research is a guide to arrange IS/IT and business strategy along with providing a future application portfolio that could support the business in accordance with the business strategy of PT. X.

Keywords: IS/IT Strategic Planning. Value Chain Analysis, Ward & Peppard Methods, Criticial Success Factor and Balanced Scorecard

DOI: https://doi.org/10.15623/ijret.2016.0512028