BENEFITS DERIVED BY SMES THROUGH IMPLEMENTATION OF TQM

Yogesh A. Chauhan

Abstract: Small and medium scale enterprises have contributed in the growth of the country’s economy. Being the suppliers for various components and sub assemblies to the large scale enterprises these companies are certainly required to continuously work towards the betterment of quality. There are various reasons why companies follow various Quality Management practices. ISO9001 and TQM are the most preferred out of them. TQM is about changing the entire working pattern and becoming more systematic in terms of everything which a company does. It also focuses on overall growth of the company with a special emphasis on the quality. Following TQM principles certainly bring good results in terms of productivity, reduction of rejection, cost reduction etc. It also helps in reducing gap between management and employees which in turn leads to several other benefits. This research paper is bringing out the facts about the positives derived by SMEs as a result of following TQM principles with the help of a survey of manufacturing companies.

Keywords: TQM, ISO9001, SMEs

DOI: https://doi.org/10.15623/ijret.2014.0305086